Terms and Conditions

Updated on July 13 2023

Terms and Conditions (“Agreement”)

Disclaimer

1. This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under force, and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000 from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures for validation, consent or acceptance.

2. By agreeing to these terms and conditions or by downloading, installing or otherwise using the Services provided by Jija Fintech Private Limited (“Jija Fintech/the Company”), you accept and agree to the terms and conditions herein. If you do not agree to any of these terms, then please do not use the Application or the Services of Jija Fintech.

3. In order to participate in certain other Services provided through the application, you will be notified that you are required to agree to additional terms and conditions contained in other agreements. Jija Fintech may modify this Agreement from time to time and such modification shall be effective immediately on such modification of this Agreement. You agree to be bound to any changes to this Agreement when you use the Services after any such modification is updated. It is therefore important that you review this Agreement regularly upon each use of the Services to ensure you are updated as to any changes. In the

event of your employment or holding of a relationship of agency on behalf of any organization/institution, your acceptance of

these Terms and Conditions implies acceptance by such relevant organization/institution.
4. The terms and conditions of the lender applies independently and supersedes any information present here.

Definitions

1. APPLICATION/APP: “Application/App” shall refer to the Jija Fintech platform, i.e. the mobile application or the algorithm created, developed, designed and made available by Jija Fintech.

2. APPLICATION SERVICES: “Application Services” shall include the mobile application offered by Jija Fintech, services offered through the mobile application and emails sent by Jija Fintech ,Jija Fintech Pvt Ltd ,Jija Goldor Jija Gold Loan.

3. BANK ACCOUNT: “Bank Account(s)” shall mean a bank account maintained by the User with a bank.

4. ELECTRONIC DEVICE: “Electronic Device” shall refer to any computing or electronically operated machine capable of

   accessing the platform, including but not limited to tablets, mobile phones, computers and their respective variants.

5. JIJA FINTECH: ” Jija Fintech ” shall mean Jija Fintech Private Limited, a private limited company incorporated under the

   Companies Act, 2013, an aggregator that provides a platform to connect borrowers with lenders for various loan

   products/facilities against gold owned by the borrower and facilitates application/processing/disbursal and closure of loans.

6. LOAN: “Loan” shall mean the loan of money a user may apply through the Application for the consideration of lenders or the

   grant of a Loan by lenders subject to the acceptance of the application terms and conditions of the Loan Agreement by the

   User.

7. LOAN AGREEMENT: “Loan Agreement” shall mean the loan agreement to be executed between Lender and the borrower

   for pertaining to or granting the Loan whether in physical or electronic form as may be applicable from time-to-time.

8. LENDER: “Lender” shall mean the provider of loan as gold term loans or as overdraft account facilities (doorstep and in-

   store) or as hypothecated overdraft account facilities (in-store).

9. MOBILE PHONE: “Mobile Phone” shall mean the handset and the SIM card along with all relevant accessories and

   necessary software for its operation which is owned by the user.

10. MOBILE PHONE NUMBER: “Mobile Phone Number” shall refer to the telephonic communication reference specified by the

User during registration with Jija Fintech or during usage of the Application.

11. ONLINE STORES: “Online Stores” shall refer to the Windows Store, Google Play Store, iOS App store or any other online

    store or portal in whatever nomenclature applicable to such store or portal where the Application will be made available by

    Jija Fintech to the Users, from time to time.

12. OUTSTANDING AMOUNTS: “Outstanding Amount(s)” shall mean any amount including the Loan, charges and other

    amounts due and payable by the User to lenders, on respective due date(s).

13. PERSONAL INFORMATION: “Personal information” shall mean any information about the user provided by the user and

    obtained by Jija Fintech in relation to the application.

14. SERVICES: “Services” shall mean any service offered or rendered by Jija Fintech orits affiliates but not limited to facilitation

    of the collection of payments for the transaction/(s) between the Users.

15. THIRD-PARTY PLATFORMS: “Third-Party Platforms” shall mean social networking platforms offered by third-party service

    providers, such as Google, Facebook, LinkedIn and other similar entities.

16. USER ACCOUNT: “User Account” shall mean the registered Application account of the User/ Lender/Partner with Jija

    Fintech for use of the Application and services offered by JijaFinTech, JijaGold Loan and Jija Gold.

17. USER DATA: “User Data” shall include any data, information, pattern, behavior, documents, materials, transactions and

location of the User.

18. WEBSITE: “Website” shall refer to www.jijagold.co.in, https://jijagold.co.in or such other website Jija Fintech notifies for the purposes of these terms.

19. YOU/YOUR/USER: “You/Your/User” shall mean any person who accesses, downloads, installs, utilizes, operates or views the Application or Services offered by Jija Fintech.

Privacy Policy

Jija Fintech privacy policy (“Privacy Policy”) as agreed to by the User, shall be applicable to all Services.

Eligibility

1. In order to assent to these terms, you must be a human being and have attained the age of majority, i.e., 18 years in India. Any use of Jija Fintech’s application or services by ‘bots’ or other automated tools or methods is not permitted under this Agreement. The User represents and warrants that he/she is capable of entering into these Terms and performing the obligations set out hereunder.

2. JijaFintech reserves the right to disallow any User from using the Services in the event that the eligibility criteria set out in this clause are not met.

User Account

1. In order to use the Application and avail the Services offered by Jija Fintech, the User must register for and maintain a user account.

2. You agree to use only your User account and not use the User account of any other person or assist others in obtaining unauthorized access to any User account.

3. You further agree that you shall not use the Application and Services of Jija Fintech in connection with any activity violating any law, statute, ordinance or regulation. All transactions undertaken on your behalf by JijaFintech will be on the basis of your express instructions/consent and will be strictly on a non-discretionary basis.

4. You also authorize Jija Fintech to acquire your credit information report from one or more credit information companies as decided by Jija Fintech from time to time.

5. The User hereby consents and agrees that any information submitted by the User for User Account set-up or in operation of the user account may be used by Jija Fintech in accordance with the privacy policy.

6. Any unauthorized usage by you of the User Account shall confer upon Jija Fintech the right to terminate this Agreement in accordance with these Terms and Conditions.

7. When You register with Jija Fintech, you will be required to provide information about You and/or Your organization. You agree and accept that as on the date of Your registration on the Platform, the information provided by You is complete, accurate and up to date. In the event of any change to such information, You shall be required to promptly inform Jija Fintech of the same, in writing, at least 1 (one) week prior to the date on which such change shall take effect. You acknowledge and accept that Jija Fintech has not independently verified the information provided by You. Jija Fintech shall in no way be responsible or liable for the accuracy, inaccuracy, obsolescence or completeness of any information provided by You. If You provide any information that is untrue, inaccurate, obsolete or incomplete, orJija Fintech has reasonable grounds to suspect that such information is untrue, inaccurate, obsolete or incomplete, Jija Fintech reserves the right to suspend or terminate Your Account (defined below) and refuse any and all current or future use of the Platform (or any portion thereof) at any time.

Verification of identity

1. All persons who use or wish to use the Application and Services offered by Jija Fintech through proper registration may be subject to identity verification and regular Know Your Customer (“KYC”) and Anti Money Laundering (“AML”) compliance requirements either by Jija Fintech or by its lending partners. It is the duty of the User to comply with this KYC and AML requirement in order to ensure that it does not abuse the relationship with Jija Fintech for any illegal purposes, including money laundering or other financial crimes. Any action, including those that might not have been foreseen and included in these terms, that has the effect of the abuse as contemplated above shall not be permitted under these terms.

2. Jija Fintech reserves the right to decline any business proposal or transaction, at its discretion, with present as well as prospective Users at all times. It is the discretion ofJija Fintech to suspend or terminate any action in favor of the User until a

reasonable and satisfactory explanation with supporting documents is provided, on suspicion of the User abusing the

relationship as contemplated above.

3. Users are obligated to comply with the requests or enquiries of the compliance personnel and provide any of the information

   or documents upon request, by the compliance personnel.

4. Jija Fintech’s lending partners reserve the right to amend the KYC and AML compliances, so as to include new procedure

   and exclude any existing procedures as may be permissible, for the purpose of this Agreement. It is the duty of the User to keep updated and comply at all times with the KYC and AML compliance as and when updated.

Electronic Communication and consent

1. As part of doing business with us, the User consents to our giving certain disclosures electronically, either via our Website or to the email address you provide to us. By agreeing to the Agreement, the User agrees to receive electronically all documents, communications, notices, contracts, and agreements arising from or relating to your use of the Website and Service, including any loans you may request or receive, your use of this Service, and the servicing of your loan, if funded.

2. For the purpose of this Agreement, the User agrees to receive electronic or any other form of communication and notifications from Jija Fintech. Jija Fintech is not responsible for any damages incurred as a result of any fraudulent sending messages over the internet or any other electronic medium.

3. The User expressly consents to receiving calls and messages, including auto-dialed and pre-recorded message calls, and SMS messages (including text messages) from us, our affiliates, agents and others calling at their request or on their behalf,

(v) Infringes any patent, trademark, copyright or other proprietary rights;
(vi) Violates any law for the time being in force.
(vii) Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(viii) Impersonates another person;

(ix) Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.
Limitations On Liability

1. Jija Fintech shall not be held liable for any loss, damage or injury pertaining to use of the Application and services offered by Jija Fintech and it shall be the sole risk of the user. The Application and Services provided by Jija Fintech are provided on an “as is”, “where is” and “as available” basis without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade).

2. The User understands and agrees that Jija Fintech is a technology platform through which their loans may be facilitated and shall not hold Jija Fintech responsible for any act or actions of any of the other third parties or other stakeholders involved in the transaction.

3. Jija Fintech shall not be held responsible or liable for any theft or burglary or any other incident of the gold.

4. Jija Fintech shall not be held responsible for any disputes between the end user, Lender and the Partner and You shall

   absolve

5. Jija Fintech of all liabilities and disputes that may arise amongst yourselves.

6. Jija Fintech shall not be held responsible or liable for any of the service deficiency or any other deficiency or delay on part of

the Lender or Partner or any other Services availed through the App.

7. Jija Fintech shall not be held liable for any defect, damage or vulnerability in the Application, or for any injury or damage or

   loss to the user due to such defect, damage or vulnerability.

8. Jija Fintech does not warrant that your access to the Application and/or related Services will be uninterrupted or error-free,

   that defects will be corrected or that this website or the server that makes it available, is free of viruses or other harmful

   components.

9. Access to and use of the application and the information contained therein is at your own risk and Jija Fintech does not

   undertake any accountability for any irregularities, viruses or damage to any mobile phone or electronic device that results from accessing, availing or downloading of any information from the application or any other website of which link is provided herewith.

10. Jija Fintech shall not be involved in or in any way liable to the User for any dispute between the User and a cellular services provider or any third-party service provider (whether appointed by Jija Fintech in that behalf or otherwise).

11. Jija Fintech shall not be held responsible for the confidentiality, secrecy and security of the personal or account information being sent through the Application for effecting the user’s transactions.

12. Jija Fintech does not warrant or make any representations regarding the use or the results of the use of any service availed in terms of its compatibility, correctness, accuracy, and reliability or otherwise. The User solely assumes total responsibility and risk for their use of this application and application-related services.

13. Jija Fintech shall not be held liable for any loss suffered by the user due to disclosure of the personal information to a third- party by Jija Fintech, for reasons inclusive but not limited to participation in any telecommunication or electronic clearing network, in compliance with a legal directive, for statistical analysis or for credit rating.

14. Jija Fintech does not warrant the confidentiality or security of any messages whether personal or otherwise transmitted through the Application.

15. Jija Fintech makes no warranty or representation of any kind in relation to the system and the network or their function or performance or for any loss or damage whenever and howsoever suffered or incurred by the User or by any person resulting from or in connection with the Application.

16. Jija Fintech shall be absolved of any liability in case there is any unauthorized use of the User’s access to Application, or Electronic Device or for any fraudulent, duplicate or erroneous transaction initiated or requested or instructed by use of the User’s Application or Electronic Device.

17. Jija Fintech shall not be liable for any downtime in the platform whatsoever. On a best efforts basis, Jija Fintech shall attempt to ensure that the platform remains up and running.

18. The User agrees that, Jija Fintech and its directors, officers, employees, agents, sponsors, consultants, business partners or other representatives shall not be responsible or liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or any other damages (including without limitation loss of profits, loss or corruption of data, loss of goodwill, work stoppage, computer failure or malfunction or interruption of business) under any contract, negligence, strict liability or other theory arising out of or relating in any way with the use of the Application, Application Services or in reliance of the information available on the Application, Application-related Services or any products or Services offered or sold or displayed on this Website. If the foregoing limitation is held to be unenforceable, the maximum liability ofJija Fintech and its service providers to the User shall not under any event exceed the service fee for usage of the platform, paid by the User/Lender/Partner.

19. The User fully and unconditionally agrees and understands that a possibility exists that the application could include

inaccuracies or errors and further that Jija Fintech shall not be held liable for any such inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions or alterations could be made by third parties to the Application. Although Jija Fintech attempts to ensure the integrity, correctness and authenticity of the Application, Jija Fintech makes no

guarantees whatsoever as to the completeness, correctness or accuracy. In the event that such an inaccuracy arises, the

User shall inform Jija Fintech so that the same may be corrected.
20. Jija Fintech does not make any personal recommendations. The information on the application is provided solely to enable

the user to make their own decisions and does not constitute a recommendation to buy, sell or otherwise deal in any investments, securities, loans or money. The Application may not be suitable for all customers and, if the User has any

doubts, the User should seek advice from an independent financial adviser of your own choice.

21. Jija Fintech may launch new updates/upgrades for the App. The User may subscribe to the same through the Online Stores.

    In the event, you choose not to update/upgrade the App, certain features or functionality shall not be accessible to you. Any

    liability arising out of such act of not updating/upgrading the App, shall solely be that of the User.

22. It is the User’s responsibility to maintain the confidentiality of their user account information, user account password, bank

    account information, including their password / PIN, safeguarding their money and any other activity including transactions that are posted to or made from your Account. Jija Fintech shall not be liable for any leak of information on the part of the User and the consequences of the same.

23. Neither Jija Fintech nor the User will be liable for any delay or failure caused by conditions or events beyond the reasonable control of the respective party, including but not limited to any delay or failure due to any act of God, fire, act of terror ists, act of civil or military authorities, civil disturbance, war, strike or other labor dispute, interruption in telecommunications or internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond reasonable control of the respective party and the validity and enforceability of any remaining provisions shall not be affected by any such condition.

External Websites and Services

1. The Application and Services may provide links or other forms of reference to other websites (“External Websites”) or

resources over which Jija Fintech may not have control. Jija Fintech offers to the User such links or references to External Websites with the sole purpose of enhancing your experience of using the Application and Services and Jija Fintech makes no representations whatsoever about any External Websites which the User may access through the Application.

2. Jija Fintech cannot be held responsible for the availability of, and content provided on any External Websites or for any third- party content accessible through the Website, including opinions, advice, statements, prices, activities, and advertisements, and the User shall bear all risks associated with the use of such content.

3. The Application and Services may contain advertising information or promotion material, or other material submitted to Jija Fintech by third-parties. Responsibility for ensuring that the material submitted for inclusion on the Application and Services complies with applicable law is exclusively on the party providing the information/material.

4. The Users’ correspondence or business dealings with, or participation in promotions of advertisers or including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between The User and such advertiser.

5. Jija Fintech shall not be responsible or liable for any claim, error, omission, inaccuracy in advertising material or any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website.

6. Jija Fintech reserves the right to omit, suspend or change the position of any advertising material submitted for insertion.

Disclaimer

1. Jija Fintech does not guarantee the accuracy of any User content or third party content. Although we provide rules for User conduct and postings, we do not control and are not responsible for what Users post on the Site and are not responsible for any offensive, inappropriate, obscene, unlawful or otherwise objectionable content you may encounter on the Site or in connection with any User content or third party content.Jija Fintech is not responsible for the conduct, whether online or offline, of any User of the Site or Service. Jija Fintech cannot guarantee and does not promise any specific results from use of the Site and/or the Service to obtain a loan.

2. The Site/Application and the Service may be temporarily unavailable from time to time for maintenance or other reasons. Jija Fintech assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission,

communications line failure, theft or destruction or unauthorized access to, or alteration of, User communications. Jija Fintech is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or on the Site or combination thereof, including injury or damage to Users or to any other person’s computer related to or resulting from participating or downloading materials in connection with the Web and/or in connection with the Service. Under no circumstances will Jija Fintech be responsible for any loss or damage, including any loss or damage to any User content, financial damages or lost profits, loss of business, or personal injury or death, resulting from anyone’s use of the Site or the Service, any User content or third party content posted on or through the Site or the Service or transmitted to Users, or any interactions between Users of the Site, whether online or offline.

Applicable Law

1. Any disputes arising in respect of or in relation to this Agreement shall be referred to arbitration at Chennai in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996 as may be amended, or its re-enactment, by a sole arbitrator, appointed by Jija Fintech. The costs of such arbitration shall be borne by the losing party or otherwise as determined in the arbitration award. If a party is required to enforce an arbitral award by legal action of any kind, the party against whom such legal action is taken shall pay all reasonable costs and expenses and attorney’s fees, including any cost

of additional litigation or arbitration taken by the party seeking to enforce the award.
2. In case any provision/s of this Agreement is / are rendered invalid or unenforceable or void by operation of any law, rule or

regulation then such an event would not affect the validity or enforceability of any other provision/s of this Agreement.

Indemnification

To the full extent permitted by applicable law, the User, Lender and Partner hereby agree to indemnify Jija Fintech, and its affiliates, officers, directors, agents, employees, and suppliers against any action, liability, cost, claim, loss, damage, proceeding or expense suffered or incurred if directly or not directly arising from your use of the Application and Services, or from your violation of this Agreement and applicable laws.

Taxes

It is the User’s responsibility to bear any taxes applicable to the payments the User makes or receives in connection with the use of the Application and Services to the appropriate tax authority. Jija Fintech is not responsible for determining whether taxes apply to your transaction, or for collecting, reporting or remitting any taxes arising from any transaction.
Waiver

Enforcement of the Terms is solely in Jija Fintech’sdiscretion and failure to enforce a provision in some instances does not constitute a waiver of Jija Fintech right to enforce such a provision in other instances.
Supplemental Terms
Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to the User in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, this Agreement for the purposes of the applicable Service(s). Supplemental terms shall prevail over this Agreement in the event of a conflict with respect to the applicable Services.

Intellectual Property

1. The User understands, acknowledges and agrees that Jija Fintech is the sole owner of all right, titles and interest including any and all intellectual property rights in the Application, Website, Application Services, design, software, interface, color scheme, content, logos, trade names, trademarks, brand names, designs, services and any such intellectual property used in connection with the platform.

2. Except as stated herein, none of the materials may be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without the prior express written permission ofJija Fintech. Save and except with Jija Fintech prior written consent, you may not insert a hyperlink to the Application Services, or modify / alter any information or materials contained in the Application Services.

3. No license or other such right is granted per this Agreement and your access to and/or use of the Application Services should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademarks, service marks or logos appearing in the Application Services without the prior written consent of Jija Fintech or the relevant third party proprietor thereof.

4. The User may view, print, and/or download a copy of such materials on any single computer solely for your personal, informational, non-commercial use, provided the User keeps intact all copyright and other proprietary notices.

Ancillary Services

1. The User may get access to chat rooms, blogs, feedbacks, reviews and other features (“Ancillary Services”) that are/may be offered from time to time on the Platform and may be operated by Jija Fintech or by a third-party on our behalf. The User shall not (nor cause any third-party to) use these Ancillary Services to perform any illegal activities (including without limitation defaming, abusing, harassing, stalking, threatening, promoting racism, or otherwise violating the legal rights, such as rights of privacy, of others) or immoral activities, falsely stating or otherwise misrepresenting the User’s affiliation with a person or entity.

2. Additionally, the Application may contain advice/opinions and statements of various professionals/ experts/ analysts, etc. Jija Fintech does not endorse the accuracy, reliability of any such advice/opinions/ and statements. The User may rely on these, at your sole risk and cost. The User shall be responsible for independently verifying and evaluating the accuracy, completeness, reliability and usefulness of any opinions, services, statements or other information provided on the Platform.

Suspension, Termination and Cancellation

1. The User may terminate this Agreement with Jija Fintech, and close the User Account at any time, following the settlement

of any pending transactions or any pending dues or outstanding amounts toJija Fintech.

2. Jija Fintech reserves the right to terminate your access to the Application, Services and to your User Account; including

   without limitation, suspending or terminating the Service and User’s Accounts, prohibiting access to the Application and its content, Services and tools, delaying or removing hosted content, and taking technical and legal actions to keep Users off the Application, if Jija Fintech reasonably perceives that such Users are creating any problems, including without limitation, possible legal liabilities, indulging in suspicious activity, infringement of the intellectual property rights, or acting inconsistently with the letter or spirit of these Terms of Use, after giving 30 days prior written notice.

3. Notwithstanding the above, Jija Fintech may, in appropriate circumstances and at our sole discretion, suspend or terminate Accounts of Users for any reason, including without limitation:

4. Attempts to gain unauthorized access to the Application and Services or another User’s account or providing assistance to others’ attempting to do so;

5. Overcoming software security features limiting use of or protecting any content;

6. Usage of the Application and Services to perform illegal activities such as money laundering, illegal gambling operations,

   financing terrorism, or other criminal activities

7. Violations of these Terms of Use;

8. Failure to pay or fraudulent payment for Transactions;

9. Failure to comply with security requests;

10. Failure to provide requested information or documents for any reason;